PCL Unveils Aviation Industry Customer Satisfaction Survey Report

In an effort to contribute positively to the Aviation Industry in Nigeria, Phillips Consulting Limited launched a Nigerian Aviation Industry Customer Satisfaction Survey Report during the 30th Anniversary Ceremony at the House Breakfast Nigeria-South Africa Trade Fair at the Eko Hotel, Victoria Island. Land recently.

At the meeting, MD, pcl. Rob Taiwo said, “We are delighted to introduce the pcl. Nigeria Aviation Industry 2022: Customer Satisfaction Survey Report. Among other findings, the report provides insight into the aviation industry through the lens of travellers. It includes input from a variety of sources, but primarily from customers. This report is essential reading for industry stakeholders.

According to him, “Our population and our natural constitution for travel means that the Nigerian aviation industry can be one of the most lucrative in the world. However, we need to rethink a business model that is too dependent on foreign currencies. Let’s work towards the pcl. the report indicates that customers actually want safety, affordable ticket prices and flights that depart on time. If public and private sector stakeholders can work collaboratively and selflessly to build around these three pillars, everything else will fall into place. »

Samuel Bamidele, Head of Research and Intelligence, Phillips Consulting Limited (pcl), said the Nigerian aviation industry is growing and recovering faster from the pandemic than global projections. He added that while there are several pressure points or challenges faced by industry operators, pcl expects the industry to continue on a positive trajectory.

“One of the strengths of the Phillips Consulting (pcl.) aviation survey report is low industry capacity, which we infer from the challenges passengers face in obtaining urgent tickets and the costs additionally, we found that 16.24% of survey respondents do not prefer any airline, indicating that existing competition and potential new entrants are strong challengers for market share. Bamidele said.

Paul Ayim, Senior Partner, pcl, said the company launched the Aviation Center of Excellence (CoE) as a vehicle to research and disseminate industry best practices and facilitate alignment of the structure, processes, people and measures on the strategy. “The CoE draws on our 30 years of experience supporting customers and stakeholders in the Nigerian aviation industry with transformational projects and initiatives.”

Dele Phillips, Business Partner, pcl, said the company will continue to serve as a center of excellence to achieve its growth trajectory as a people and for the nation. “I was lucky enough to see pcl take off 30 years ago. Since then, we have taken to the skies to accomplish many great things in the clear skies.

“This great place to work is more than just an organization, but also a haven for over 200 former members who have been there and given pcl their very best. We thank everyone who has been part of our success and look forward to a bold future of transformative possibilities with you,” said Philips.

Osayaba Giwa-Osagie, President of the Nigeria-South Africa Chamber of Commerce (NSACC), said: “The current economic situation, shortage of foreign exchange, rising inflation and poor infrastructure are factors that plague the sector. To chart a new direction for the sector, all stakeholders have a role to play,”

He further said that the government should consider stimulus packages to help airlines facilitate their operations. According to him, there is a need for the government to implement policies and develop infrastructure that will strengthen the sector.

“Additionally, stakeholders should constantly engage the government on ways to reposition the sector to be profitable and competitive. Air operators should adopt creative initiatives to help manage costs and increase efficiency,” said Giwa-Osagie.

According to him, the aviation industry is a real tool for income generation and economic development in Nigeria. “The Nigerian aviation industry has grown in size, capital, investment, safety and quality management system. The sector is fundamental to facilitating trade, investment and tourism.

“According to the National Bureau of Statistics, the aviation industry contributed at least N117.3 billion to the Nigerian economy during the first half of 2022. The Bureau, in its Gross Domestic Report of Nigeria for the second quarter of 2022, has said the sector raised 84.7 million in the first quarter and 32.6 billion in the second quarter,” Giwa-Osagie said.

George Uriesi, COO of Ibom Air and guest speaker at the breakfast, said domestic airline operators need to be creative to access capital. According to him, airlines need a level playing field to prosper.