Phillips Consulting unveils report on Nigeria’s aviation industry

In an effort to contribute positively to the Aviation Industry in Nigeria, Phillips Consulting Limited (pcl.), has launched a Customer Satisfaction Survey Report on the Nigerian Aviation Industry.

Launching the survey, according to a statement at its 30th anniversary ceremony at the Nigeria-South Africa Chamber of Commerce breakfast in Lagos recently, Rob Taiwo, the Managing Director, said, “We are pleased to introduce the Pcl. Nigeria Aviation Industry 2022: Customer Satisfaction Survey Report.

“Among other findings, the report presents information about the aviation industry through the lens of travellers. It includes input from a variety of sources, but primarily from customers. This report is essential reading for industry stakeholders.

According to him, “Our population and our natural constitution for travel means that the Nigerian aviation industry can be one of the most lucrative in the world. However, we need to rethink a business model that is too dependent on foreign currencies. The report indicates that customers actually want security, affordable ticket prices and flights that depart on time. If public and private sector stakeholders can work collaboratively and selflessly to build around these three pillars, everything else will fall into place. »

Samuel Bamidele, Head of Research and Intelligence, Phillips Consulting Limited (pcl), said the Nigerian aviation industry is growing and recovering faster from the pandemic than global projections. He added that while there are several pressure points or challenges faced by industry operators, pcl expects the industry to continue on a positive trajectory.

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“One of the strengths of the Phillips Consulting (pcl.) aviation survey report is low industry capacity, which we infer from the challenges passengers face in obtaining urgent tickets and the costs additionally, we found that 16.24% of survey respondents do not prefer any airline, indicating that existing competition and potential new entrants are strong challengers for market share. Bamidele said.

Paul Ayim, Senior Partner, pcl, said the company launched the Aviation Center of Excellence (CoE) as a vehicle to research and disseminate industry best practices and facilitate alignment of the structure, processes, people and measures on the strategy. “The CoE draws on our 30 years of experience supporting customers and stakeholders in the Nigerian aviation industry with transformational projects and initiatives.”

Dele Phillips, Business Partner, pcl, further said in the release that the company will continue to serve as a hub of excellence to achieve its growth trajectory as a people and for the nation. “I was lucky enough to see pcl take off 30 years ago. Since then, we have taken off to accomplish many great things in the clear skies.

“This great place to work is more than just an organization, but also a haven for over 200 former members who have been there and given pcl their very best. We thank everyone who has been part of our success and look forward to a bold future of transformative possibilities with you,” said Philips.

Osayaba Giwa-Osagie, President of the Nigeria-South Africa Chamber of Commerce (NSACC), said: “The current economic situation, shortage of foreign exchange, rising inflation and poor infrastructure are factors that plague the sector. To chart a new direction for the sector, all stakeholders have a role to play,”

He further said that the government should consider stimulus packages to help airlines facilitate their operations. According to him, there is a need for the government to implement policies and develop infrastructure that will strengthen the sector.

George Uriesi, COO of Ibom Air and guest speaker at the breakfast, said domestic airline operators need to be creative to access capital. According to him, airlines need a level playing field to prosper.